SilkAir, the regional wing of Singapore Airlines, will be transferring its services to Langkawi in Malaysia, Pekanbaru in Indonesia and Kalibo in the Philippines to Scoot, Singapore Airlines' budget arm.
SilkAir passengers who are booked for travel to Langkawi from 9 April 2018 onwards can choose to reroute their flight to another SilkAir destination in Malaysia, stick to their trip to Langkawi on a Scoot flight, or opt for a full refund. SilkAir's destinations in Malaysia include: Kuala Lumpur, Penang and Kota Kinabalu.
Similarly, SilkAir passengers who are booked for travel to Kalibo from 29 June 2018 onwards can choose to get a full refund, continue their travel to Kalibo on a Scoot flight or fly to another SilkAir destination in the Philippines. SilkAir's destinations in the Philippines include: Davao and Cebu.
SilkAir customers who are booked for travel to Pekanbaru from 31 May 2018 onwards can choose to receive a full refund of their tickets or reroute their flight to another destination in Indonesia that SilkAir services. SilkAir's destinations in Indonesia include: Denpasar (Bali), Lombok, Bandung, Medan, Manado, Makassar, Surabaya, Yogyakarta, Semarang, and Balikpapan.
At the moment, SilkAir flies 3 times weekly to Langkawi, Kalibo and Pekanbaru. The regional carrier's final Langkawi, Pekanbaru and Kalibo services are scheduled for 8 April, 30 May and 28 June 2018 respectively.
At this time, Scoot already offers 3x and 4x weekly services to Langkawi and Kalibo respectively. With the takeover of SilkAir's Langkawi and Kalibo services, Scoot will work gradually to adjust its services to these two destinations in the coming months. Travellers can rest assured they will have more options and convenience to look forward to in time to come.
Pekanbaru, on the other hand, will be a new addition to Scoot's network once the takeover of SilkAir's Pekanbaru service is complete. The low-cost carrier is aiming to start selling tickets to Pekanbaru sometime in the first half of this year, subject to final regulatory approval.
Those who are affected by SilkAir's transfer of service to Scoot do not have to fork out administrative and penalty fees as they will be waived. This applies to customers who have bought their tickets prior to 25 January 2018, including tickets redeemed using KrisFlyer miles.
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